Frequently Asked Questions

Everything you need to know about your WAHTS shopping experience.

What is the typical delivery time for an order?

Orders are typically processed within 24 hours. Domestic shipping usually takes 2-3 business days, while international delivery ranges from 5-8 business days depending on your location.

How do I return or exchange an item?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.

How can I ensure I select the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style consultants for advice.

Do you offer international shipping?

Yes, WAHTS ships worldwide. Please note that customs duties and taxes may apply depending on your country's regulations and are the responsibility of the customer.

Where are WAHTS products manufactured?

Our collections are designed in Amsterdam and produced by high-end manufacturers in Portugal, ensuring premium craftsmanship and ethical production standards.